Looking Back and Leaping Forward into Better Patient Experiences

BY: Maura Brutti​ CATEGORY: Events

The upcoming annual Cleveland Clinic & HIMSS Patient Experience Summit May 13-15, 2019 in Cleveland, OH is the largest independent patient experience conference in the world. 

Cleveland Clinic is a pioneer and champion of patient experience, innovation and empathy. For the past 10 years Cleveland Clinic has presented the Patient Experience: Empathy + Innovation Summit and is a must-attend healthcare industry event showcasing thought leadership in these areas.  Cleveland Clinic and HIMSS are partnering to enhance the focus on technology and more deeply explore how healthcare is extending empathy into an increasingly digital environment.

The annual summit provides a forum which showcases the exceptional efforts to generate and exchange ideas, strategies and practices to improve and sustain quality patient experience. Through honest commentary on what hasn’t worked, and patient and family reflections on what’s still needed, attendees will hear how organizations around the world will strive to deliver the best clinical, physical and emotional experience to patients and families. 

The TAGNOS team is excited to hear our client, Adventist Health White Memorial, share their thoughts on strategies and innovations they’ve used to improve their patient’s experiences. 


Improving the Patient Experience with RTLS and Mobile Technologies

Join TAGNOS client Randy Saad,  Director of Perioperative Services of Adventist Health White Memorial (AHWM), at the CC/HIMSS Patient Experience Summit where he shares his challenges and successes with improving patient experience in his care setting.

It takes place May 14, 2019 from 11:35am – 12:15pm EST in Room 23 at the Huntington Convention Center.

Session Description:

Hospital executives are increasingly under pressure to meet seemingly incompatible goals – reduce costs and increase revenues while improving patient satisfaction. Considerable study has been given as to how to improve patient flow for better care and overall patient experience.

In this session, attendees will hear how Adventist Health White Memorial Medical Center based in Los Angeles, Calif., has used a powerful combination of RFID tracking on patients and staff, along with a mobile communication platform to improve patient experience over the past five years in their GI, Intake and OR areas.

The results:

The organization has improved patient satisfaction by reducing wait times at various stages in the patient flow, optimizing the usage of hospital resources such as equipment, staff and rooms.

Attendees will learn:

  • The challenges of RTLS and mobile technologies to create sustainable and streamlined workflows.
  • How to lead your teams through physiological change that will create a real impact to critical metrics, like room turnover and patient experience.
  • How to improve communication that impacts your bottom line by delivering the right information at the right time to improve everyone’s experience in the care setting.

Have You Registered?

Don’t miss the opportunity to share your patient experience stories and hear from others at this year’s Patient Experience Empathy + Innovation Summit!  Here’s information about Registration & Pricing.

Sign up here to get the presentation slides AHWM: Improving the Patient Experience with RTLS and Mobile Technologies delivered straight to your inbox.

You can also stop by and visit TAGNOS at Exhibit Space #1 to learn more about our clinical logistics automation solutions that teams use to orchestrate the functional operations of care delivery.  We have applications that support OR and ED patient flow, along with enterprise-wide asset tracking.

About the Author

Maura Brutti​

The glue that holds the team together

For over a year now, Maura has served as TAGNOS’ Office Manager, helping to coordinate and support projects across all departments. Often seen filling various roles as needed, Maura elevates the TAGNOS team with her unmatched organizational skills, customer service experience, and relentlessness to achieve. Maura is known for her unquenchably positive attitude and is passionate about promoting and building strong team chemistry within the work environment. Whether it’s hosting virtual wine nights or scheduling team meetings, Maura’s value to the team goes far beyond that of a typical office manager. After traveling and working around the world, Maura now resides in beautiful Southern California. Maura is a lover of animals and owns multiple pets including a golden doodle, Duke, and two short-haired cats, Jack and Sally.

Read More

See More Articles

Empower Care Providers

We illuminate insights, automate operational tasks, and orchestrate workflows to assist healthcare workers to produce the highest level of patient care.